Shipping

All pieces are made-to order once you have made your purchase.

Once payment is received, please allow up to 2 weeks for your order to be dispatched. If you need your order sooner, there is an express production option available to add to cart, which will put your order ahead of everyone else's! 

Once your order is shipped at the post office, we have no control over what happens or how long it will take to arrive at your doorstep. All orders are shipped via Australia Post standard flat rate shipping, unless you choose express shipping at checkout.

Every single product we have on offer is hand-crafted, checked for quality, packed and shipped by one person, so please be patient.

Returns, Refunds & Exchanges

All sales are final. Please be certain you want your piece, as all orders and hand-crafted and made-to-order, the order cannot be cancelled. Refunds, exchanged or cancellations will not be considered due to a change of mind. 

Avallore is not responsible for missing/lost or stolen packages. Refunds or replacements are not given for packages lost in transit, or for packages that are marked as delivered. Refunds are also not given for packages that arrive later than expected due to postal service delays.

All products have a lifetime repair warranty, and we are happy to repair any damaged products, such as broken clasps, rings, etc. regardless of when they were purchased. We will also adjust sizing free of charge if needed.

International Orders

Orders shipped outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient will be responsible for these charges.

If your package is returned to the Avallore, the recipient will have to pay shipping fees again if they still want their order shipped again. Refunds are not given if the recipient chooses not to accept the package and it is sent back to us.

Contact

Any questions about the above? Contact us at contact.avallore@gmail.com